2 Jobs in Irvine, CA
Insight Global is Hiring a Call center specialist Near Irvine, CA
Title : Call Center Specialist
Job Type : 6 Month Contract to Hire
Schedule Listed Below in Description
Pay Rate : $20-22 / hr
Must reside in or near Missouri to get fingerprinted
Job Description :
- There are multiple shift times, the call center receives calls between 8 : 00 AM 8 : 00 PM Monday-Thursday, 8 : 00 AM 5 : 00 PM on Fridays and 8 : 00 -12 : 00 PM CST on Saturdays
- They will be assisting with calls to aid in responding to incoming calls and answering questions from families about childcare subsidy and / or childcare providers seeking to apply for federal or state funds
- Utilize call center software, Genesys Cloud Services for day-to-day tasks
- They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.
- The call center will be answering basic questions about childcare, based on the state's program training
Required Skills & Experience :
- Live in Missouri or on the border of Missouri - MUST get fingerprint completed in Missouri for onboarding
- Experience using phone support system / call center software (five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk, etc.)
- 2 years of experience in call center (multitasking - taking information over the phone and entering into a system)
- Bachelor's degree preferred or Highschool diploma 3 year's relevant work experience
- Experience handling call volume and providing quality customer services
- Active listening skills and great communication
- Attention to detail and organizational skills
- Reliable
- Capable of passing a background check
Nice to Have Skills & Experience :
- Genesys software experience
- Experience with salesforce or similar CRM
- Experience with SharePoint
- Childcare / Health background
- Government background
- Bilingual
Last updated : 2024-05-20
Job Summary
Full Time
Business Services
$40k-52k (estimate)
05/22/2024
08/21/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Call center specialist include Customer Service, Call Center, Active Listening, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center specialist positions, which can be used as a reference in future career path planning. As a Call center specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center specialist. You can explore the career advancement for a Call center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.
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